Frequently Asked Questions

Our process is simple and stress-free: Reserve your ride through our booking system, pick your scooter, fill out paperwork indoors with air conditioning and no mosquitoes, then ride. We handle everything to make your experience smooth from start to finish.

All our scooters are 2022 models or newer. Each rental includes two helmets (required by law), a full tank of gas (you return it full), and a trunk for extra storage. We offer a variety of colors and styles, and every scooter is clean, safe, and ready to ride.

Contact us ASAP via WhatsApp or phone if you need an extension. Extensions may adjust your rate, but the rate you start with is the rate you keep. Let us know early to avoid late fees.

Our in-store pickup location is at Sur 8, La Veleta. We're open daily for your convenience. Visit us anytime to pick up or return your rental.

We accept Venmo, credit cards, and cash. You're responsible for any transfer or processing fees. Choose the payment method that works best for you.

Nope! No passport, no ID, no cash deposit required. Just a card on file (you only pay $0.50). It's safe, easy, and secure.

Pricing depends on vehicle type, duration, and season. Book online through our reservation system to see today's rates, or contact us for a quote.

We recommend reserving first. It helps us prepare your scooter and lets you check in indoors with air conditioning, avoiding the sun and mosquitoes.

All scooters come fully insured with: material damage (10% deductible), accidental death (50,000 MXN), limited liability (400,000 MXN), medical expenses (20,000 MXN), roadside assistance, legal & bail support, and GPS tracker. ATVs come with limited liability only. Extra theft coverage is available.

All our scooters have GPS trackers for your peace of mind. Optional theft insurance is available. With theft insurance, you only pay the deductible. Without it, you're liable for the full value.